Ordering and shipping

How fast does shipping take, and what does it cost?

Shipping is free on every order, with no minimum. Orders ship UPS 2nd Day Air, which is two business days in transit once the parcel is handed to UPS. Full detail is on our shipping page.

How do I track my order?

You get a confirmation email when you order and a second email with UPS tracking when it ships. If tracking has not moved in two business days, email orders@moonranger.com with your order number and we will chase it with the carrier rather than tell you to wait longer.

What payment methods do you accept?

Credit and debit cards, PayPal, and express checkout options. Payment is captured at checkout through Shopify, and we never see or store your card number.

Do you ship to my state?

Rules differ by product, not just by state, so the answer lives on the product page. If an item cannot ship to you, the notice on that product tells you before you pay, and checkout will refuse the order rather than take your money and cancel later. If you are unsure, email us before ordering and we will confirm in writing.

My order arrived damaged or wrong. What now?

Email orders@moonranger.com within 3 days of delivery with your order number and photos of the parcel and the item. Shipping damage and wrong items are resolved with a replacement. Our shipping policy has the full wording.

Products and dosing

Where should I start if I am new?

Start at 5mg, not 10mg. Our Blood Orange and Yuzu Lychee seltzers are 5mg per 12oz can, and the Variety 4-Pack lets you try both strengths before committing to a case. Drink half, wait an hour, then decide. The drink versus edible guide explains why the wait matters.

What is the difference between your 5mg and 10mg seltzers?

Only the dose. Blood Orange and Yuzu Lychee are 5mg, Blueberry Lemonade and Mandarine Lime are 10mg, and all four are the same format and price. 10mg is a reasonable serving for someone with tolerance. It is too much for a first drink. Our 10mg guide covers what that strength actually feels like.

How much is a serving of the beverage enhancer?

The Nano D9 Simple Syrup is 80mg in a 2 fl oz bottle, which works out to about 1.35mg per ml and roughly 6.8mg in a teaspoon. Shake it every time, because an emulsion separates. Full numbers are in the enhancer guide.

Will hemp THC show up on a drug test?

It can. If you are tested for work, sport, or legal reasons, our honest advice is to skip THC products entirely, including ours. We make no claim about passing or defeating any test, because we would be guessing about your body and your test.

What is THCa?

THCa is the acidic form of THC found in raw hemp flower, and it is what gives our small-batch flower its smell and taste. We describe expected feel on each product page and make no medical claims about any product.

Lab testing and certificates

How do I know what is actually in a product?

Read the certificate of analysis rather than any marketing copy, ours included. A COA is the third-party laboratory report for a specific batch: cannabinoid content plus pass or fail results for contaminants.

Where are your COAs?

They are collected on our COA library page, with the original PDFs rather than our summary of them. Documentation is linked for the products we have reports for.

The document for my product is not listed. Can I get it?

Yes, and we would rather you asked than assumed. Email orders@moonranger.com with the product name and the batch number from the package, and we will request it from the manufacturer.

Why is the milligram count not printed on every label?

Some of our supplier labels do not state a milligram figure. Where that is the case we say so on the product page and point to the certificate instead of publishing a number we cannot source. Where the figure is printed, we publish it exactly.

Legal and age

Is this legal where I live?

Hemp-derived cannabinoid law is genuinely unsettled right now, and anyone who tells you otherwise is simplifying. Congress changed the federal hemp definition in November 2025, including a total-THC approach and a per-container limit for specified finished products, and portions of that framework were delayed until December 11, 2026. The delay is not a vote, and it may not apply evenly to every provision. A delta-9 figure at or below 0.3 percent on its own does not establish compliance, and state rules vary and change.

What that means practically: check the shipping notice on the specific product page, and if legality matters to your circumstances, get your own advice. We do not claim to be legal in every state, because we are not.

Do I need to be 21?

Yes. Everything we sell is for adults 21 and over, and the storefront asks you to confirm age before browsing. Keep products away from anyone under 21 and away from pets.

Is Moon Ranger a real company?

Yes. We are a Portland, Oregon hemp company, we publish laboratory reports, we answer email, and we will tell you when a product is out of stock rather than take an order we cannot fill.

Returns and support

Can I return something?

Unopened products can be returned. Opened consumables cannot, for obvious reasons. Because our refund and shipping policies are being reconciled right now, the specific windows are stated on each policy page, and if the two ever disagree, email us and we will honour the more generous one.

How do I contact a human?

orders@moonranger.com for orders and claims, or the contact page. We do not use a bot to answer support email.

Something on this page is out of date. What should I do?

Tell us. Policies, availability and shipping rules change more often in this category than in most, and a correction from a customer is more useful to us than a mistake nobody mentions.

Last editorial update: November 10, 2026. Legal review pending.